Skip to main content

Access Practice Management – Resolve the issue where a user cannot access the app from the Platform page

The most common cause is that all allocated licences have been used. You can check the licence usage and add the user to an available licence if one is free.

Check Access Practice Management licence usage

1. Open the Setup menu

  • Click Setup

2. Check installed packages

  • In the Quick Find box, type Installed

  • Click Installed packages

3. Review Access Practice Management licence counts

  • Locate Access Practice Management in the list

  • Check whether Allowed licences equals Used licences

    • If the values are equal, all licences are in use

    • If licences are available, you can assign one to the user

4. Contact your account manager if needed

  • If all licences are already used, speak with your Account Manager or Sales to purchase additional licences

Add a user to an available licence

1. Open licence management

  • Next to Access Practice Management, click Manage licences

2. Add the user

  • Click Add users

  • Tick the box next to the username you want to assign

  • Click Add

The user should now be able to open the Access Practice Management app from the Platform page.

Related Articles
Did this answer your question?