When attempting self‑reset, the user may see the message:
“You cannot reset your password. Try the following: Contact your company’s administrator for assistance.”
The steps below must be completed by an Access Practice Management administrator.
Reset a user's password
1. Open the Setup menu
Click Setup in the top‑right corner
2. Open the Users page
In the Quick Find search box, type Users
Select Users
3. Select the affected user
Tick the checkbox next to the user who needs their password reset
4. Reset the password
Click Reset password(s)
The user will receive an email with a link to reset their password
If a system administrator user cannot reset their own password
If a system administrator has forgotten their password and cannot answer their security questions, they will be unable to access their account. In this situation, please raise a support case for assistance.