When Cloud-based products were previously in use or enabled, however, these have since been cancelled or are not part of your products anymore, the following error message will come up when opening HandiSoft or HandiTax.
HandiSoft Integration Error Sync: Failed to communicate with HandiSoft Integration Service. Please check your connection under Tools/ Integration Configuration.
To resolve this error and stop the Data Agent Services see the below steps:
Log in to Integration Server as the Administrator user and disable the Products that are not part of your subscription.
Go to the <server>\ Hsoft\Apps folder and open the HS.ini file.
Delete the lines of the script that says;
[HSINT]
Enabled=1
IgnoreCert=1
Usebrowser=1
Save and Close.
In Practice Manager - Contact, go to Tools, Integration Configuration. If not present the error message will not appear.
For further assistance, please raise a new case with support online and reference the title of this article.